PRODUCTS FAQs

Yes, it is available in FIONA and sasa. Click the menu bar.

Two products of La Villosa Men Series contain alcohol—moisturizing face gel and toner. As men generally have thicker skin, and their skin secretes more oil and has pores and acne, alcohol is used in these products to primarily provide antibacterial and anti-inflammatory functions. 

La Villosa Ampoule is high-purity concentrated essence. It has very few preservatives and has active ingredients to help alleviate skin problems. It is suggested to use the face essence within 10 days and eye essence within 20 days after opening.  

The product contains a relatively high concentration of lysolecithin, which is a venom-like component. It has excellent firming effect but there may be slight irritation to the skin. Some users may feel a tingling or itching sensation initially, but it quickly reduces and disappears, and there are no allergic reactions. 

The Snowy Ice Series is skin whitening product. A few products are known to generate a tingling sensation during use. This is probably due to lack of water in the base and as the product contains highly concentrated plant extracts (broadleaf tilia cordata, European ash tree leaf), which can inhibit activity of tyrosinase and enhance skin cell metabolism. Due this, your skin may feel slightly warm and you may experience a tingling sensation.

There is only one product in the La Villosa Snowy Ice Series—the “Eye Gel”, which is likely to generate such a phenomenon. 

This is due to their texture, all gels in the market are likely to form a film on the surface of the skin, and afterwards, the gel feels like mud and breaks into strips. 

To reduce this phenomenon, you can reduce the amount of gel you use, or add more gel after it is first absorbed by the skin, or combine it with a water-based product during use.

The product has a skin whitening function and its ingredients help improve the existing condition of skin.

When there is any change in the current condition of the skin, the immune system triggers a stress response. You may experience uncomfortable symptoms due to sensitive skin, but if these symptoms disappear over time, it is suggested that you continue to use the product. If symptoms as redness and rashes occur and persist, it is suggested that you stop using the product and you should replace it. 

As each product are manufactured in different batches, subtle color differences may exist, however, the ingredients are the same, and your usage of the product and its efficacy are not affected. 

Recommended storage conditions: avoid light and heat.

Each person’s skin may react to the product in a slightly different manner, and different people may have different stress responses. If this symptom persists, you are having an allergic reaction. Please stop using the product in such a case.

The main components of the Power Spot Specialist Series are: 6% vitamin C, 2% nicotinamide, natural plant extract, glycyrrhiza glabra root extract, phenylethyl resorcinol, tetrapeptide and hexapeptide, which may generate highly concentrated and super strong inhibition of melanin, and may be slightly deficient in moisture. This may cause discomfort in different people with different skin conditions. Thus it is suggested to product with an appropriate moisturizing product.

Recommended use: Use in the morning and evening. Use Power Freckle Professional serum at night and the cream during the day time.

Not recommended for: people with sensitive skin

This is an excellent product for removing makeup and cleansing your skin. Please pay attention to the correct method of use: dry your hand and face, press the product pump 3–5 times to get sufficient cleansing milk, and massage it on your skin using a circular motion, to fully blend it with the excess oil and makeup, and then wash with water.

Europe, USA, Japan and other developed countries have strict requirements on product quality as well as safety. Their standards require reduced use of preservatives and artificial fragrances and flavors. Also, individual preferences differ.

This eye gel color is due to the use of natural plant extracts: European ash tree leaf, European bilberry fruit and rose extract. Don’t worry about the color, it has no effect on the use.

The La Villosa Cellular Series is based on living cell technology. The active principle of these products is that they help activate skin cells, accelerate cell metabolism and delay aging. You may experience a slight tingling sensation during initial use as the skin cells are activated. Your skin should adapt to this in about one week’s time.

This foundation is designed to help nourish skin, and is translucent, acts as a moisturizer, and has limited concealing effect.

Recommended use: 

1. If you require strong concealing effect, use an appropriate concealer first, and then use the foundation,

2. If you want to create natural and translucent skin, use the foundation first and then use the concealer.

These are subjective factors and depend on person to person. 

Choose the appropriate series based on your skin problems and skincare needs: 

Cellular Series—classic series for all skin types

Power Spot Specialist Series—for freckled skin

Snowy Ice Series—for dark to yellowish skin

B12 Series—for young women

Men Series—for men 

The products contain mild botanical ingredients, without any addictive ingredients. They may be used for a long term, the skin will become softer and more nourished, and the skin condition will remain stable. 

The activator is a highly concentrated skincare product with super strong nutrients, thus excessive use at one time is not recommended as the skin cannot absorb all the ingredients. If your face feels hot or red after use, stop using the product for some time. 

La Villosa products contain botanical ingredients. As some people have relatively thin or sensitive skin, the skin needs time to adapt to the new skincare regimen, hence the skin may turn red for a brief amount of time. We suggest: 

1. If the skin turns red, stop using the product for 2-3 days. During these 2-3 days, try to clean the face with water, and only use a moisturizing skincare product to which your skin is already adapted.

2. After 3 days, test the new skincare product behind your ear or on the wrist. If your skin adapts well, then apply a small amount of the new skincare product to your face’s T zone. 

3. If your skin is still adapting to the product, continue to use in the T zone for a few more days, and then try and apply the product on your entire face.

A: The activator should be used after cleaning the face, and applied on the face between the water and milk, after you skin warms up. Massage it massage from inside to outside. Then, gently press from bottom to the top and from outside to the inside, to ensure complete absorption of the activator ingredient. 

The La Villosa Small Golden Bottle provides versatile repair, firming, smoothening and translucent skin. Young and healthy skin (typically, women in their early twenties) may not show significant differences after use, however, women in their thirties and over will experience a more obvious effect. Each compound of each ingredient is based on the best Vitalab active ingredient, and can be used in the initial anti-aging period. Continued use will help make your skin softer and more nourished, and your skin condition will remain stable.

Note: The activator is a highly concentrated skincare product with super strong nutrients, thus never apply too much or too little. If you apply too much, the excessive unabsorbed ingredient will stress your skin. Use only 2-3 drops each time during summer and 3-5 drops each time during winter.

ORDER FAQs

Thank you for your interest in LA VILLOSA. We sincerely apologize for the inconvenience. Our online store is currently available in selected regions only. Our team is working diligently to launch worldwide delivery, and we look forward to serving more customers around the world very soon. Thank you for your patience, understanding, and continued support.

We are expanding our global service step by step. New regions will be added progressively, and all updates will be announced on our official website and social media channels. Please stay tuned — we look forward to welcoming you soon.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to follow your parcel's journey on the carrier's website. If you have any questions, please contact our customer service team.

RETURNS FAQs

Thank you for choosing LA VILLOSA. To ensure the safety, efficacy, and authenticity of every product, and to safeguard the health and safety of all our customers, we are currently unable to accept returns or exchanges. We sincerely appreciate your understanding and thank you for your trust in LA VILLOSA.

We are truly sorry to hear that. Please contact our customer service team within 48 hours of delivery, together with your order number and clear photos of the item. We will review your case and offer a proper solution as soon as possible. Your satisfaction and trust mean a great deal to us.

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